The Certified Supervisor

Supervisors play an important role in a company's success as they are significantly involved in the day-to-day operations, guiding employees through certain courses of action to help them accomplish the organization's goals. This course will provide supervisors with advanced supervisory and managerial skills to promote their effectiveness and increase their team's performance.

This course relies on the use of individual and group debriefs as well as psychometric assessments. The course also features the use of case studies and presentations by participants followed by plenary discussions. In addition, videos, team exercises, and role plays are used to demonstrate the skills for highly effective supervision.

By the end of the course, participants will be able to:

• Identify the essential leadership skills of the successful supervisor
• Apply the managerial skills effectively in order to actively influence others
• Manage performance problems and help the team grow
• Demonstrate coaching techniques to better manage performance
• Create a motivational environment to energize and inspire their team

Experienced supervisors, frontline leaders, senior supervisors, department heads, and team leaders who want to sharpen their supervisory, managerial, and team leadership skills.

• Leading
• Communication
• Emotional Intelligence
• Decision-making
• Coaching and motivating
• Planning and organizing
• Delegating
• Problem solving