Crowd Management and Control

Why Attend

People gather in many places, including conferences and exhibitions, festivals, shopping areas, concerts, sporting events, transportation hubs and many more. When people gather in groups, it instantly raises the risks of injuries, crime, anti-social behavior, terrorism and other incidents which could occur through panic, distress or concern. A number of varied and complex incidents exist when crowds panic, such as crushing, stampeding, surging, swaying, clogging etc. and having knowledge on how to recognize, deal with and manage these incidents is of paramount importance when implementing crowd safety strategies.

Any individual engaging in the planning of crowd safety in public assembly needs to understand the make-up of crowds and how best to respond to a variety of situations. This 5-day course is ideal for any professional within a security, safety, customer service, policing or management role who is organizing or working at events where large groups of people will gather.

This course enables participants to recognize the dynamics of a crowd, to understand the behavior of people alone versus in groups, and to allow those involved with crowd management to control the situation professionally while mitigating the risk to people through crowd safety.

Course Methodology

This course will be highly interactive with group discussions, case studies, hands-on practical exercises, and group activities being the core focus.

Course Objectives

By the end of the course, participants will be able to:

• Understand principles of planning and preparing for events, including crowd management and control
• Explain, understand and apply safety policies, procedures and legal requirements for events
• Utilize Risk, Threat and Vulnerability assessments
• Identify the different types of physical security equipment needed for crowd management
• Understand the psychology of crowd science 

Target Audience

This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.

Target Competencies

• Strategic planning
• Organization skills
• Emergency Planning
• Safety awareness
• Decision making