Training Course in Emerging Tasks for the Executive Secretary

Evolution of the Executive Secretary Concept

• Difference between the executive secretary and administrative assistant

• Traditional roles versus emerging tasks of the executive secretary

• The executive secretary as a key link between management and employees

Responsibilities of the Secretary in the Modern Workplace

• Managing sensitive information and data

• Supporting management in decision-making

• Professional interaction with internal and external stakeholders

Effective Communication in the Workplace

• Written and verbal communication tools

• Writing professional administrative correspondence

• Interacting with different management levels

Building the Professional Image of the Executive Secretary

• Professional reception and handling of inquiries

• Body language and professional etiquette

• Managing difficult and critical situations

Organizing the Modern Office

• Planning a comfortable and functional office layout

• Prioritizing and scheduling daily tasks

• Effectively handling visitors and meetings

File and Records Management

• Classification of paper and electronic files

• Document archiving and data security

• Using office information management software

Digital Applications Supporting the Executive Secretary

• Email and appointment management software

• Using spreadsheets and digital data tools

• Remote collaboration tools and meeting organization

Working in a Digital Environment

• Digital security and information protection

• Using organizational digital systems

• Continuously updating technical skills

Smart Time and Task Management

• Priority-setting skills

• Scheduling and follow-up tools

• Reducing time waste in repetitive tasks

Handling Work Stress

• Sources of stress in the executive secretary environment

• Coping strategies and stress management techniques

• Balancing performance quality with daily pressures