Course Outline

Customer Service (its concept - characteristics - stages)
Concepts and standards of excellence in customer service
Qualities of an outstanding customer service man
Effective communication skills with clients
Elements of effective communication and how to activate them to provide a distinguished service.
Customer care elements and methods
Causes and factors affecting the low level of service
Understand the importance of customer service in a competitive environment.
Converting employee service weaknesses into customer strengths
What should the Customer Service Officer avoid to provide excellent service?
The Ten Commandments for Customer Service and Maintenance
The main facts governing client affiliation with the institution
Effective dealing with clients of all types and categories.
Skills of speaking, communication, observation and traceability
Elements and keys to effective and fruitful dialogue and discussion.
Behavior patterns of clients and the way to deal with each pattern
Customer behavior, patterns, objections, and methods of dealing with them
Methods to withstand and manage stress, tension and pain
Practicing techniques and techniques for managing customer expectations.
Learn about recovery strategies from major setbacks in dealing with clients, and restore their satisfaction.
Thinking, creativity, persuasion and agreement skills
Creative ways to analyze customer complaints and complaints
Persuasion and contact with others.
Convincing intelligence
The handshake.
Introduction and acquaintance.
Talking to others (gross errors in speech), and speaking in a foreign language.
The culture of listening and its importance for ceremony workers (gain good listening skills).
Official invitation card protocol
A protocol for preparing an important visit program
Applied workshop

Schedule & Fees

2026 Schedule & Fees

USD 2,600

Per participant

15 - 19 Nov, 2026
English

USD 2,600

Per participant

15 - 19 Nov, 2026
Arabic

2027 Schedule & Fees

USD 2,600

Per participant

10 - 14 Jan, 2027
English

USD 2,600

Per participant

10 - 14 Jan, 2027
Arabic

USD 2,600

Per participant

14 - 18 Feb, 2027
English

USD 2,600

Per participant

14 - 18 Feb, 2027
Arabic

USD 2,600

Per participant

11 - 15 Apr, 2027
English

USD 2,600

Per participant

11 - 15 Apr, 2027
Arabic

USD 2,600

Per participant

16 - 20 May, 2027
English

USD 2,600

Per participant

16 - 20 May, 2027
Arabic

USD 2,600

Per participant

11 - 15 Jul, 2027
English

USD 2,600

Per participant

11 - 15 Jul, 2027
Arabic

USD 2,600

Per participant

15 - 19 Aug, 2027
English

USD 2,600

Per participant

15 - 19 Aug, 2027
Arabic

USD 2,600

Per participant

10 - 14 Oct, 2027
English

USD 2,600

Per participant

10 - 14 Oct, 2027
Arabic

USD 2,600

Per participant

14 - 18 Nov, 2027
English

USD 2,600

Per participant

14 - 18 Nov, 2027
Arabic

Outstanding performance in customer service and diplomacy in exhibition management

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees