The travel and aviation industry is a vital sector that requires precision and professionalism in all its aspects, especially in the field of ticket booking, pricing, and…
The travel and aviation industry is a vital sector that requires precision and professionalism in all its aspects, especially in the field of ticket booking, pricing, and issuance. Booking and issuing tickets are fundamental tasks that significantly impact the customer experience and the overall success of travel operations. This field demands a comprehensive understanding of the systems and software used, as well as knowledge of how to calculate various fares, handle modifications and cancellations, and provide the best services to customers.
The course on "Booking and Issuance of Airline Tickets" aims to equip participants with both basic and advanced knowledge in this area. The course will cover how to use global reservation systems, the best methods for calculating ticket prices, understanding associated costs, and handling all booking-related situations, from modifications to cancellations.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
Employees in travel and tourism companies.
Travel agency staff.
Employees in the field of flight booking and ticket issuance.
Students and professionals seeking to enter the travel and aviation industry.
Individuals who want to enhance their skills in ticket booking and pricing.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Understand modern flight ticket reservation systems.
Know how to calculate ticket costs and related add-ons.
Deal with customers professionally during the booking process.
Issue flight tickets accurately and on time.
Handle modifications and cancellations of flight tickets.
Understand the laws and policies related to flight tickets and their pricing.
Course Outline
Introduction to the Aviation Industry and Booking
Introduction to the Aviation Industry
The general structure of the aviation industry: airlines, agents, and travel companies
The importance of booking and ticket issuance in aviation operations
The different roles of parties involved in the booking process
Types of Flight Tickets
Electronic tickets vs. paper tickets
Standard tickets and premium tickets
Smart tickets and dynamic pricing tickets
Reservation and Ticket Issuance Systems
Introduction to global systems like SABRE, Amadeus, and Galileo
How to access the system and search for flights
Steps for completing a booking from start to finish
Flight Ticket Pricing
Components of Ticket Price
Explanation of basic ticket costs and add-ons such as fees and taxes
How to calculate ticket prices based on class (economy, business, first class)
Calculating promotional offers and discounts
Adding Additional Options
Excess baggage fees, preferred seating, special meals
Understanding special travel policies, such as date changes or flight cancellations
How to handle multi-destination or open tickets
Booking Policies
Cancellation, modification, and refund policies
Discount periods and approved ticket prices
Price differences between different airlines
Issuing Flight Tickets and Payment Processing
Issuing Tickets via Systems
How to issue tickets electronically
Step-by-step: entering data, reviewing prices, and booking tickets
How to ensure data accuracy before issuing a ticket
Payment Processing
Available payment methods (credit cards, bank transfers, cash)
Verifying payments and how payments affect the booking
Dealing with rejected or failed payments
Issuing Electronic Tickets
Sending tickets via email to the customer
Booking confirmation and ticket number
How to make modifications or handle queries about the ticket after issuance
Handling Modifications and Cancellations
Making Modifications to Tickets
How to modify flight dates or change destinations
Handling airline changes in bookings
Modification fees and how to calculate them
Canceling Tickets
Airline-specific cancellation policies
How to calculate cancellation fees and allowed discounts
Refund procedures and details
Handling Booking Issues
How to handle lost or incorrect bookings
Communicating with airlines to resolve booking-related problems
Correction procedures for incorrect data in bookings
Customer Service and Marketing for Airline Ticket Booking
Customer Service in the Aviation Industry
How to handle customer inquiries and assist in booking choices
Providing advice to customers on the best flight options and ticket prices
Building relationships with customers and enhancing loyalty
Marketing for Airline Ticket Booking
Strategies for marketing special trips and promotional offers
Using the internet and social media to market ticket bookings
Online ticket booking applications and ways to improve digital processes
Handling Emergencies and Complaints
Handling customer complaints related to bookings or flight delays
Providing appropriate solutions to ensure customer satisfaction
Taking necessary actions in case of emergencies (such as flight delays or cancellations)
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.