Course of Quality in Hospitals

Principles of Quality Management in Hospitals

• Definition of quality and its importance in healthcare.

• Relationship between quality and patient safety.

• Levels and dimensions of quality in healthcare institutions.

Differences Between Traditional and Total Quality Management

• Process quality versus outcome quality.

• Concept of Continuous Improvement.

• Role of leadership in achieving quality.

Healthcare Accreditation Concepts

• Goals and benefits of hospital accreditation.

• Differences between local and international accreditation.

• Impact of accreditation on overall performance improvement.

Internationally Recognized Quality Standards

• JCI (Joint Commission International) standards.

• ISO standards in healthcare.

• Compliance with Ministry of Health and regulatory authorities.

Key Performance Indicators (KPIs) in Hospitals

• Clinical care quality indicators.

• Patient satisfaction and support services indicators.

• Using data for performance analysis.

Essential Quality Tools

• Flowcharts and root cause analysis.

• Pareto chart and cause-and-effect diagram.

• Improvement models (PDCA – FOCUS).

Hospital Risk Management Systems

• Identifying and analyzing risks in medical procedures.

• Mechanisms for reporting medical incidents.

• Emergency plans and rapid response procedures.

Patient Safety as a Core Quality Element

• Safety culture and staff role in achieving it.

• Reducing medical errors and hospital-acquired infections.

• Effective communication in healthcare teams.

Embedding a Quality Culture Among Staff

• Raising awareness among medical and administrative teams.

• Continuous training and motivation to adhere to quality standards.

• Periodic evaluation and individual performance measurement.

Continuous Improvement Strategies

• Implementing development plans based on feedback.

• Managing change in the healthcare work environment.

• Leadership role in sustaining quality initiatives.