This course offers a Total Quality Management course in healthcare institutions that provides an ISO 9001 certificate for anyone looking to enhance their managerial expertise in this field.
Quality is an effective, necessary, and integrated system for all management processes, regardless of the size or type of organization or institution. It includes elements of universality, clarity, flexibility, participation, timeliness, administrative systems, realism, practical methods, information systems, cost economics, and competitive forces. However, it faces obstacles such as negative stress behaviors, low morale, constant pressure, limited vision, misuse, poor organization, untimely actions, and imbalance. Quality functions can be achieved through management processes related to control functions at the quality level of medical products or services in hospitals. It determines managerial responsibility by applying the integration of planning and control over the content of strict oversight, which falls under the responsibility of the head of the evaluation and quality management team in the specific administrative management. This outlines the procedures of its duties and its relationships with institutional management, the performance evaluation team, and the assessment departments.