Competency-Based Interviewing

Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the most preferred method for ‘getting to know’ a candidate. Most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning, or the infamous reliance on first impressions and gut feelings. This workshop is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates. The workshop aims to highlight why interviews highly impact hiring decisions and what steps can be taken to increase their reliability while ensuring legally defensible levels of fairness and consistency.

The workshop is experiential; a small percentage of the time is used to debunk some of the common myths related to interviewing, and the rest is dedicated to activities and exercises aimed at ‘test-driving’ the skill of competency-based interviewing.

By the end of the course, participants will be able to:

• List the main types of selection interviews and when and how to use each
• Design a competency-based interview guide and use it to conduct a probing interview
• Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate

This workshop is targeted at anyone involved in assessing candidates before hiring. It is particularly beneficial to line managers interviewing candidates for vacancies in their respective functions. The workshop is ideal for professionals in human resources, especially those working in recruitment, selection, and workforce planning.

• Recruitment and shortlisting
• Interviewing
• Questioning, probing and note-taking
• Decision-making and report writing