Performance Management: Setting Objectives and Conducting Appraisals

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee performance. 

The role of ​front line managers is key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view at setting the right measures to manage employees. These measures are primarily objective in nature. This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means for improving performance.

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

By the end of the course, participants will be able to:

• Define performance management, its objectives and various responsibilities
• List the main phases in a performance management cycle and how to manage each for optimum results
• Develop tangible and intangible measures of performance
• Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
• Define coaching and list the 5 steps for conducting optimal coaching sessions
• Conduct effective performance appraisal meetings
• Identify ways of rewarding and recognizing employees

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

• Deciding and initiating action
• Presenting and communicating
• Analytical thinking
• Applying expertise and technology
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives