Certificate in Emotional Intelligence

Emotional intelligence involves the way we understand and communicate our emotions, how we perceive the emotions of others, and how we make decisions. It is a powerful component of effective leadership and management. This course will help participants develop and implement the essential emotional intelligence competencies. It will teach them how to build stronger relationships at work, how to empathize with others, how to manage stress levels, how to overcome challenging situations, and how to diffuse personal conflicts. Participants will discover ways of working with emotional intelligence that will help them build trust and resilience, enhance individual and team performance, and lead for long-term success.

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises, group discussions, reflective exercises, and activities that will help participants become highly competent in emotional intelligence.

By the end of the course, participants will be able to:

• Explore the three aspects of emotional intelligence, the brain design, and the EI cycle
• Develop self-awareness of their emotions and the impact of emotions on thoughts and behaviors
• Expand their self-control and self-management by practicing the five competencies of self-control
• Recognize emotions in others, achieve rapport with their team, and develop social awareness
• Improve their ability to manage through influencing others and practicing inspirational leadership

Business professionals, managers, team leaders, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance, as well as manage, their relationships at work and in life.

• Emotional self-awareness
• Emotional self-control
• Managing emotions
• Emotional expression
• Emotional understanding
• Empathy
• Active listening
• Team effectiveness
• Organizational awareness
• Relationship building
• Conflict management style
• Tact, transparency, and emotional control
• Impact, influence, and inspirational leadership