Course Outline

Business and IT strategy
- Business strategy
  - What is strategy?
  - Solving the problems of business strategy
  - Leading approaches to creating top level strategy
  - Case study ‘Setting corporate direction’
- IT strategy
  - A proven process for IT strategy
  - Aligning IT strategy to business priorities
  - Balanced scorecard IT objectives
  - Enterprise architecture in IT strategy
  - Looking for a better way — optimizing IT strategy
  - Strategic plans — plot on a page
  - Communicating strategy

Project excellence
- Advanced project, program and portfolio management
  - Validating project business cases using investment appraisals and sensitivity analysis
  - IT project management wisdom — lessons learned from successful and failed projects
  - Effective project governance and reporting
  - Project portfolio management guidelines
- The first 90 days
  - Making an impact — the first 90 days
  - Strategic importance and tactical urgency
  - Case study ‘Priorities of the new IT director’
- Business change leadership
  - The emotional cycle of business change
  - Guidelines for successful change projects
  - IT's unique role in business change management

Communicating technology
- Communication skills
  - The art of communicating technology
  - Presenting IT to non-technical audiences
  - Creating a compelling technology message — IT’s elevator pitch
  - Handling difficult (IT) situations — forum theatre and role play
  - Group debate — What has IT ever done for us?
- Business relationship management
  - Business relationship scenarios
  - The POSTMAN technique for identifying priority business requirements
  - The advanced use of questioning strategies – opening and closing dialogue
  - Methods of influencing outcomes

Operational and crisis management
- Continual Service Improvement (CSI) models
  - Overview of different frameworks, including ITIL, Six Sigma and Lean IT
  - Techniques of root cause analysis
  - CSI examples and guidelines
- Crisis leadership
  - Preparing for major (technology) incidents
  - Managing major incidents
  - Leading in crisis — the art of communication
  - Role play ‘Handling difficult situations’ — media simulation

Commercial acumen
- Vendors
  - Making good decisions
  - Avoiding supplier pitfalls
  - Choosing good technology partners
  - Creating a culture of partnership
  - Harnessing vendor innovation
- Essentials of IT contracts
  - Contract guidelines for successful IT
  - Getting what you want from your legal team
  - Designing contract flexibility
  - Managing IT contract portfolios
- IT negotiation strategy
  - Creating a negotiation strategy
  - Rational supporting arguments
  - Agreeing final positions and BATNA
  - Negotiating as a team
  - Delivering better negotiated outcomes
  - Negotiation role plays and case studies

Schedule & Fees

2026 Schedule & Fees

USD 2,600

Per participant

6 - 10 Dec, 2026
English

USD 2,600

Per participant

6 - 10 Dec, 2026
Arabic

2027 Schedule & Fees

USD 2,600

Per participant

31 Jan - 4 Feb, 2027
English

USD 2,600

Per participant

31 Jan - 4 Feb, 2027
Arabic

USD 2,600

Per participant

7 - 11 Mar, 2027
English

USD 2,600

Per participant

7 - 11 Mar, 2027
Arabic

USD 2,600

Per participant

2 - 6 May, 2027
English

USD 2,600

Per participant

2 - 6 May, 2027
Arabic

USD 2,600

Per participant

6 - 10 Jun, 2027
English

USD 2,600

Per participant

6 - 10 Jun, 2027
Arabic

USD 2,600

Per participant

1 - 5 Aug, 2027
English

USD 2,600

Per participant

1 - 5 Aug, 2027
Arabic

USD 2,600

Per participant

5 - 9 Sep, 2027
English

USD 2,600

Per participant

5 - 9 Sep, 2027
Arabic

USD 2,600

Per participant

31 Oct - 4 Nov, 2027
English

USD 2,600

Per participant

31 Oct - 4 Nov, 2027
Arabic

USD 2,600

Per participant

5 - 9 Dec, 2027
English

USD 2,600

Per participant

5 - 9 Dec, 2027
Arabic

IT Management Excellence

Why Attend

Course Methodology

Course Objectives

Target Audience

Target Competencies

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees

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