Optimising Building Performance and Service Delivery Training Course

Foundations of Facilities Operations Management

• Scope and objectives of facilities operations management.
• Core components of daily building operations.
• Relationship between operations management and overall FM strategy.
• Key roles and responsibilities within operations teams.
• Common operational challenges facing modern facilities.

Maintenance Management for Reliable Operations

• Types of maintenance strategies: preventive, predictive, and reactive.
• Developing maintenance schedules that support operational continuity.
• Managing critical building systems and equipment.
• Reducing unplanned downtime through effective maintenance planning.
• Recordkeeping and documentation for maintenance activities.

Asset Reliability and Performance Monitoring

• Principles of asset reliability within building operations.
• Conducting condition assessments to identify reliability risks.
• Monitoring asset performance data over time.
• Addressing recurring failures and reliability issues.
• Aligning asset reliability practices with operational goals.

Service Quality Standards and Delivery

• Defining service quality standards across facilities operations.
• Structuring service level agreements to support consistent delivery.
• Monitoring and evaluating service quality performance.
• Managing service delivery across in-house and outsourced teams.
• Addressing service gaps and quality shortfalls.

Improving Building Efficiency

• Identifying inefficiencies within building operations.
• Applying process improvement techniques to daily operations.
• Energy efficiency strategies to reduce operational costs.
• Optimizing resource allocation across operational functions.
• Balancing efficiency improvements with service quality.

Operational Performance Measurement

• Key performance indicators for facilities operations.
• Benchmarking operational performance against industry standards.
• Using performance data to guide operational decisions.
• Reporting operational outcomes to management and stakeholders.
• Continuous improvement approaches to operations management.

Technology and Systems in Building Operations

• Role of Computer-Aided Facility Management (CAFM) systems in operations.
• Building Management Systems (BMS) and operational control.
• Leveraging data and technology to support decision-making.
• Integrating maintenance and operations systems for efficiency.
• Emerging technologies shaping the future of building operations.

Sustaining Long-Term Building Performance

• Developing a proactive approach to operations management.
• Embedding continuous improvement into operational culture.
• Managing risk to sustain long-term asset and building performance.
• Aligning operational practices with organizational sustainability goals.
• Building resilience into facilities operations for long-term success.