Formulating KPIs

“If you can’t measure it, you can’t manage or improve it.” That is the premise used to design this workshop, which uses an experiential approach to equip participants with the knowledge and skills to formulate robust, relevant KPIs (Key Performance Indicators) and directly cascade them from organizational strategy. Participants will also learn about KPAs (Key Performance Areas) and how they form the basis for extracting KPIs. Then, they will be introduced to the KPI ID card, a proprietary tool designed to audit each KPI on several robustness criteria. By the end of the workshop, participants will be competent in formulating KPIs, tracking them, and reporting them in a manner that adds value to all stakeholders.

The workshop relies on several experiential methodologies to ensure participants learn and apply what they learn during the workshop. To this effect, the workshop uses micro presentations and many individual and group activities that reinforce learning.

By the end of the course, participants will be able to:

• Link strategy, Key Performance Areas, and Key Performance Indicators to maximize organizational alignment
• Use the cascading methodology to formulate a set of KPIs aligned with organizational or departmental strategy
• Use best practice criteria to increase the robustness of formulated KPIs, track and report them with ease

This workshop is ideal for strategy development, performance management, or measurement professionals. It will also benefit all managers accountable for performance, whether their own or that of their direct reports.

• Strategic planning
• Cascading
• Goal and objective setting
• Performance management and measurement
• Performance tracking and reporting