TQM and Performance Development of Logistics and Supply Chains

This course offers a course on TQM and Performance Development of Logistics and Supply Chains, to everyone who wishes to acquire great skills in warehouse management, learn about the secrets of the logistics function in institutions and companies, and work to develop total quality management processes in companies. The concept of total quality management is one of the modern management concepts that aims to improve and develop performance on an ongoing basis by responding to customer requirements. Total quality relates to the customers’ perspective and expectations by comparing the actual performance of products or services with the expectations desired from this product or service, and thus it can be judged from the customer's perspective of the quality or poor quality of that product or service. If the product or service meets the customer's expectations, this means that the total quality guarantee has been achieved.

By the end of the course, participants will be able to:

 Who Should Attend?

• Managers of institutions and companies.
• Businessmen and managers of commercial companies.
• Total quality management officials in companies.
• Those working in the logistics function.
• Workers in procurement committees in institutions.
• Students and graduates of business schools from various universities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Introducing participants to logistics management and its importance in organizations.
• Providing participants with extensive experience in the main activities in the logistics system.
• The importance of transportation and logistics as a major part of the logistics system.
• Follow up on logistics service plans in order to ensure the quality of service provided and reduce expenses.
• Direct supervision of the company’s purchases of materials.
• Knowledge of inventory control methods.
• Disseminating the culture of quality and developing employee performance.