EFQM: Internal Assessor

This course has been designed to prepare individuals to perform assessments of their organizations based on the EFQM Excellence Model and RADAR assessment methodology. This course helps create the internal capability and skills required for running a self-assessment program in an organization using different types of tools and techniques. During the course, participants practice using a number of tools, from simple self-assessment to a full award simulation. During the full award simulation, participants are introduced to interviewing techniques to obtain required information and achieve desired results.  Participants are also trained to provide constructive feedback reporting based on the assessment outcome. After the course, participants will be able to decide which tools are best suited to support their organizations and how they can immediately begin implementation. 

To maximize the effectiveness of the training program and increase participants' return on training investment, the trainer relies on several training and facilitation methods to deliver the course in addition to formal explanations; these include group assessments, scenario discussions, role-playing and practical tools including Business Value Matrix. Business Value Matrix is a tool used to prioritize improvement activities based on pre-defined criteria and a matrix which is thoroughly explained along with the other official EFQM course materials.

By the end of the course, participants will be able to:

• Describe EFQM's fundamental concepts, Excellence Model and RADAR assessment methodology
• Apply various self-assessment techniques based on the EFQM Excellence Model
• Practice these tools and decide which are most suitable for their organization
• Apply interviewing and assessment techniques
• Write constructive feedback reports
• Apply RADAR effectively to produce value adding performance analyses

The Internal Assessor Training is open to anyone who has a deep interest in the EFQM Excellence Model and the assessment process. This includes, but is not limited to, Strategy Managers, Excellence and Quality Managers, Human Resources and Development Managers and Excellence and Quality champions.

• Analysing data
• Team organization and management
• Time management
• Interviewing skills
• Writing and presentation skills
• Providing constructive feedback 

Participants should complete brief pre-course work prior to attending the training course; they will be a given a real case study to analyze and identify major strengths and areas for improvement. The case study will be used heavily during the course and in related exercises.