Simplification of Work Processes and Procedures

'Going back to basics' is the central theme of this highly interactive course, which aims to help participants recognize the need to simplify their organizational processes and procedures. The course will provide the participants with international best practices, which will help them understand the causes of process complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures, revealing issues and opportunities for improvement. Various hands-on tools will allow participants to transfer this knowledge to their organization and expect immediate results.

This course relies on hands-on exercises and the analysis of case studies. Participants will share ideas and discuss opportunities through presentations and group discussions. In addition, plenary debriefs will enhance the learning experience.

By the end of the course, participants will be able to:

• Recognize the principles of organizational design and their linkage to complexity
• Identify the impact of complex policies and analyze the organizational design influence on organizations
• Examine the use of flow charts and workflow techniques in simplification 
• Analyze and effectively distribute work allocated to employees in an organizational unit
• Appraise the importance of office layout and processes in terms of improving efficiency 

Managers, supervisors, and employees involved in the design or simplification of procedures and end users.

• Applying simplification
• Process mapping
• Implementation of Lean and waste reduction
• Organizational design
• Enhancing productivity
• Simplifying layout design